Shipping & Returns
Shipping Policy
Shipping
All orders are shipped UPS Ground.
Orders typically take up to 7-10 business day to be processed. Orders placed on Friday- Sunday will be processed starting the next business day. PO Boxes are the only exception for USPS shipping.
Pre-Order Policy.
Items purchased on PRE ORDER are subject to delivery between weeks of the estimated shipping date that is provided in the items description at time of purchase.
Having a Pre-Order item amongst other items in your order will hold back the delivery of your ENTIRE order.
Email us at jennifer@bodyliciouscouture.com if you would like to arrange a split of the order. (Item must be $100+ to split and ship separately)
Please note: estimated shipment dates included in the description of items are approximate and subject to change.
Possible Delays COVID -19 UPS/ INTERNATIONAL DELIVERY UPDATES:
Delay in Service Guarantee effective Oct 1, 2020.; Domestic UPS, and our international service estimated delivery windows are now being affected. Sadly, we can not control shipping carrier delays. Tracking updates may take an additional 5-10 business days to update. Please be aware before placing an order. We try our best to ensure your order will be delivered on time. Delays are possible during our Holiday and Sale Season. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Tracking My Order:
Standard shipping on domestic items is 7-10 business days from order date. This includes our 5-7 business days for processing plus 2-3 business days for delivery. DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS. All orders IN STOCK leave our facility in 2-3 business days (this is determined by volume) Once it has been shipped out, you will receive a tracking number via E-mail automatically. To track your order please use tracking number emailed to you once your order has been shipped. If your tracking number does not work visit www.ups.com to manually input your tracking number.
Missing Your Order?
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results.
BODYLICIOUS COUTURE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.
CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
RETURN TO SENDER
If this occurs, when it arrives we will reach out to have you reconfirm the address to get it back out to you.
We would be glad to resend an order back to customers but unfortunately customers will have to cover the re shipping charges of $15. ORDERS SENT BACK AS "UNCLAIMED", "UNABLE TO FORWARD" OR AS "RETURN TO SENDER" ARE SUBJECT TO A $15 RE SHIPPING FEE.
You will receive a Square invoice for RE shipping.
Return & Exchange Policy
EXCHANGES:
Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Orders received without a filled out return form, or forms that do not indicate the SIZE/ COLOR you are exchanging for, will be issued CREDIT AUTOMATICALLY!!
CONDITIONS:
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable conditions.
RETURNS RECEIVED:
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
DAMAGED ITEMS:
If you receive an item that is damaged, please contact customer service immediately by sending an email to: jennifer@bodyliciouscouture.com
